This is a very simple idea which is very powerful when done. But as I’ve seen in most large organizations, its the simple things that do not get done. So, I intend to atleast try setting up an internal meeting with the different stakeholders and pose this question – “How can we make it fun for the customers to do business with us?”

Let’s see what comes out of it.

Categories: Customer delight
  1. February 26, 2012 at 8:27 pm

    Thanks for reblogging this! I’d love to hear how it goes….

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